Privacy Policy – Pathways Behavioral Health and Recovery

Our Commitment to Your Privacy

At Pathways Behavioral Health and Recovery, we are committed to protecting the privacy and confidentiality of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information.

We comply with all applicable federal and state laws, including HIPAA (Health Insurance Portability and Accountability Act), which governs the privacy of protected health information.

Information We Collect

We may collect the following types of information:

Personal identification (name, address, phone number, email)
Insurance and billing information
Health and medical information provided during treatment
Website usage data (IP address, browser type, pages visited)
Information you voluntarily submit through our contact form

How We Use Your Information

Your information is used solely for the following purposes:

Providing and coordinating your behavioral health care
Processing billing and insurance claims
Communicating with you about your treatment and appointments
Improving our services and website experience
Complying with legal obligations and regulatory requirements

HIPAA and Health Information

As a behavioral health provider, we are bound by HIPAA regulations. Your protected health information (PHI) will only be used and disclosed as permitted by law — primarily for treatment, payment, and healthcare operations — or with your written authorization.

You have rights regarding your health information, including the right to access your records, request corrections, and receive an accounting of disclosures. Contact us to exercise these rights.

Information Security

We implement industry-standard security measures to protect your personal and health information, including:

Encrypted data transmission (SSL/TLS)
Secure, password-protected systems with role-based access
Regular staff training on privacy and confidentiality
Physical security measures at our facility

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

With your written consent for coordinated care
As required by law (court orders, mandatory reporting)
In emergencies to prevent serious harm
With business associates under strict confidentiality agreements

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: